Delivery Information


Delivery Information

We will endeavour, where possible, to provide several delivery options when purchasing products online. Where possible we aim to use tracked services to maintain a consistent receiver experience and service standards from a number of different couriers. The contents of your order, your delivery postcode area and delivery country will determine which delivery services you will be offered.

If no shipping options are provided, please contact us on 02838 338833 or email as this means we will have to contact our network of couriers to obtain the best price for your shipping which will be based on the items in your cart (weight/volumetric weight).

Prentice Car Parts Online Shop will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way.

Delivery Allocation 

Orders placed by 11 am Monday to Thursday will be allocated for 2 working day delivery on stocked lines only (*excluding Saturday, Sunday & Bank Holidays). We source our products from within Prentice Car Parts group stock and that of the vehicle manufacturer. This can result in adding one to three additional days before your order will be delivered. Should you require a delivery date please contact us prior to ordering, to avoid any disappointment.

**A 'Dispatched' status e-mail indicates your order has now been released for delivery. This is the point as to which your chosen delivery schedule applies. We do not offer any time or day definite deliveries.

Please be aware, orders placed after 11 am will be processed on the following working day. We do everything we can to meet the delivery times specified in this section. However; delivery times may occasionally be affected by factors beyond our control and cannot be guaranteed (Terms & Conditions apply). We will inform you if we become aware of an unexpected long delay. 

*Orders placed between Friday 11 am - Monday 11 am will be shipped on Tuesday, subject to stock.

We use a fully tracked courier services for UK deliveries for the majority of online orders. A signature may be required upon delivery. We will only ever leave a delivery with a neighbour if unavailable, as an alternative option. However; this is at our discretion and a signature may be required.

Delivery Exclusions 
Next working day delivery is not available to the following locations. Alternative 48 hour/72 hour delivery is available to the following postcodes: HS1-9, IV1-56, KA27-28, KW1-17, PA20-78, PH19-50, TR21-25, ZE1-10, AB31, 33-38, 42, 44, 45, 51-56, IM, JE, GY, IRELAND

Bank Holidays (UK)
Please allow an extra two working days for delivery to any destination.

Remote Area Locations
Some locations are considered remote areas by the courier companies used, either because they're located in a very remote location, or because they are in an area where deliveries are not made regularly due to being low populated areas. We can still offer a delivery service to these locations, but delivery costs will be higher than that of our standard UK charges due to the higher cost to deliver to remote locations.

We do not currently offer a Saturday delivery service.

2-3 working days. We use a fully tracked service for all our standard deliveries and a signature is normally required.

No deliveries are possible to PO box addresses. BFPO deliveries may be possible, but we request that you enquire via e-mail in the first instance.

Re-Arranged Deliveries 
The option to re-arrange a delivery with our chosen courier via the internet or telephone, such as an 'alternative address' or 'leave in the porch' etc. is done so at your own risk. Not having the item signed for deems the consignment becoming the responsibility of the purchaser as soon as the courier has left the item. An E-MAIL or TEXT will be sent to specify day of delivery, should you have provided us with your contact details. For those customers who are unavailable on the delivery day, a second attempt will be made the following working day. UK deliveries attempted for delivery twice and unsuccessful will be returned to us the sender. We reserve the right to impose a levy of an additional charge to re-arrange a further delivery. Any additional instructions to the carrier must be agreed by Prentice Car Parts Online Shop.

Please thoroughly inspect all items upon delivery, if any item appears to have damage to the packaging. Please note this with the delivery person and contact us via e-mail: Should a product need to be returned due to a missing part or faulty part then we will offer a full refund or replacement, provided we are aware of this within 24 hours of receiving delivery.