Please note, due to COVID-19 restrictions you may experience a delay in your return being processed. Thank you for your understanding.
You automatically get a 14-day ‘cooling-off period’ when you buy something from Prentice Car Parts - unless it’s bespoke or made to measure.
The cooling-off period starts the day after you receive your order, and there doesn’t need to be anything wrong with the item for you to get a refund.
You won’t get a cooling-off period when you buy:
- something that deteriorates quickly
- an item that was personalised or custom-made for you
- a CD, DVD or software, if you break the seal on the wrapping
If you paid for standard delivery when you bought something, we will refund this also if you return the item. If you chose a more expensive delivery option, you'll have to pay the difference.
You need to tell us you don’t want the item within 14 days of receiving it. Once you’ve told us, you’ve got another 14 days to actually send the item back.
You can inform us by email using, email@example.com detailing the item(s) you wish to return and your order number, or by telephone to let us know you’re cancelling. Keep a copy of your email so you’ve got proof you sent it to us.
Once you contact us we will give you instructions on how to return the item(s).
The cost of posting an item back to us is covered by the customer unless another arrangement has been made.
All items purchased must be returned in the original manufacturers’ packaging, and you do need to make sure it’s packaged in a way that means it doesn’t get damaged. We reserve the right to ask you to pay if something gets damaged because it wasn’t packaged properly. We can also ask you to pay (or reduce your refund) if you’ve reduced the value of the item, eg if you the item shows signs of fitting, wear and tear etc.
We recommend that you use a tracked service when you return any item(s) to us.
We will process the refund within 14 days from when we receive the item.